FAQ

Frequently Asked Questions
  • If the booking is made on our website www.sienainfoandtours.com, it will be confirmed at the time of the payment by credit card, you do not need to call and confirm again. 
  • For some tours the confirmation will not be immediate, only after making arrangements with Siena Tourism, we will proceed to the confirmation. 
  • We will contact you by email or by phone previously provided a few days before the tour, in order to agree on the meeting point, if not specified in the chosen tour. 
  • Please report at the meeting point at least 15 minutes before the tour starts.

At the meeting point, showing the voucher on mobile phones will be enough; it is not necessary to print them out.

It is possible to buy the tour the same day of the tour, but it is strongly recommended to go to the meeting point only after having booked the tour.a prenotazione. 

  • It is possible to participate in our private tours as a disabled person or if you have mobility difficulties, but it is necessary to inform us in advance, so that we can plan the tour in the best possible way. Please note that people with disabilities have free entry to the Cathedral and museums.
  • For shared tours is strongly recommended before booking on the site, to contact Siena Tourism, so that we can illustrate the itinerary of the tour and you can decide whether to participate or not.
  • No, for both shared tours and private tours, museums and cathedral tickets are not included in the price. 
  • We want to give you the possibility to choose the ticket that is most congenial to you. There are many different tickets you can purchase, according to how many museums you would like to visit, and the ticket prices change depending on the combinations. 
  • In many churches, however, an entrance fee is not required.

To enter inside churches it is required to dress appropriately: please do not wear short pants and shoulders must be covered. 

  • shared tours: for children aged between 7 and 14 there is 50% reduction, tours are free for children aged between 0 to 6 tours
  • private tours are free for children aged between 0 to 10

Sure! We have a section dedicated to families with children. It’s better to learn while having fun!

  • For shared tours the minimum number of participants is 2 and the maximum is 15 people.
  • For private tours the minimum is 1 person and the maximum is 30 people. If the number of participants is larger than 30, please contact us in order to find the best solution.
  • However, for groups of more than 30 participants we strongly recommend to create two groups and to book two guides. For booking a second guide, it will be made a small discount.
  • We have a free cancellation policy up to 24/48 hours before the tour starts. You find the specific cancellation policy on the description of each tour. The only exception is the tour: “The noble families and visit to a historical palace“.
  • It is not possible to cancel the booking within 24/48h (according to the chosen tour) before the departure of the tour. No refund will be granted. 
  • No refund will be granted to any client who is not at the place of departure at the time established; similarly, no refund will be granted to clients who lose contact with the guide or who do not complete the tour.

For more details visit Cancellation Policy.

Giulia Vannini

My name is Giulia. I am a hiking and diving guide. My passion for nature and animals has accompanied me since I was a child in all my studies. I graduated in Biology and then specialized in Marine Biology, I studied around Italy in important universities and research laboratories. After the Master in Environmental Legislation I returned to my beloved Siena, where my family and my dear friends were waiting for me.
I am from the Shell neighborhood (Contrada del Nicchio), you will discover in our company that the “Contrada life” in Siena is very important since childhood, and it is one of the things that makes this city unique!
Since I was a child I had a passion for teaching, over the years I worked in schools as an educator and so I developed interesting projects in the field of environmental education. My passion for playing with children will never end and in fact I am also a swimming instructor, specialized for people with psychophysical problems.

Thanks to Siena Tourism I create tours and events combining all my studies and my passions. We thought of many walks to do, alone or with the whole family, and many beautiful activities dedicated to children! I expect you soon to discover our enchanting territory together!

Ludovica Noviello

My name is Ludovica and I was born in Rome, where I attended the German school. After the diploma I studied at the Humboldt University in Berlin at the faculty of Foreign Languages and Literature. For many years I lived around Europe, where I worked and continued to study languages. My passions are art and foreign languages, so I decided to move back to my beautiful country to combine them in my job as a tour guide. I moved to Siena, where I studied to become a licensed Tour Guide in Italian, English, German, French, Italian and Spanish.
Siena is an enchanting city, a treasure chest that holds many artistic and cultural beauties and my job is to transmit my love for Siena and the many villages in the Province to those who come to visit it.
As a member of Siena Tourism I am also one of the organizers of this great project.
Our aim is to make you know the best of some of the cities and villages in Tuscany, offering you many beautiful moments to remember forever.
I am sure that this part of Italy will find a special place in your heart!